Help (Food)
Delivery, pickup, refunds, and order support.
Track an order
Live updates, status changes, and delivery ETA.
Report an issue
Missing items, wrong order, delayed delivery, refunds.
Delivery areas
Check if we deliver to your postcode (Napier-first).
Food delivery & pickup
Popular questions
Where is my food order?
Use Track an order for live status, driver updates, and ETA when available.
My order is missing an item — what do I do?
Report an issue and we’ll help quickly (refunds or credit depending on the case).
Can I change my delivery details after ordering?
Sometimes. Contact support as soon as possible and we’ll do our best.
Do you support allergens or special instructions?
You can add notes at checkout. For allergen info, see our allergens policy.
Need help right now? Contact us and we’ll get back to you as soon as possible.