Terms for food orders

Food items are prepared by independent restaurants/partners. They are responsible for ingredient accuracy, preparation standards, food safety practices, and packaging decisions.

We facilitate ordering, payment flow (where applicable), and delivery coordination.

Menu items may become unavailable. A partner may substitute items (e.g., size, flavor, garnish) where reasonable to fulfill your order.

If a substitution materially changes the order, the partner or support may contact you. If we cannot reach you in time, the order may be completed with a reasonable substitute or partially fulfilled.

Food delivery may use scheduled time slots. Slots represent an expected delivery window, not a guaranteed arrival time. Actual arrival can vary due to demand, restaurant prep times, traffic, weather, and courier availability.

If you select a delivery slot, please ensure someone can receive the order during the window, or provide suitable delivery instructions.

For pickup, you are responsible for collecting your order at the selected location. Pickup readiness can vary depending on prep time. If you arrive early, you may need to wait; if you arrive late, quality may be affected.

You are responsible for providing accurate delivery details (address, access notes, phone number). If delivery cannot be completed due to incorrect or incomplete details, the order may be treated as delivered or undeliverable depending on the circumstances.

Contactless delivery may be available. If you request contactless delivery, you accept the risk of loss once the order is left at the instructed location.

Prepared food quality can decline over time. Please consume promptly or store safely. We recommend following standard food safety practices (refrigeration, reheating, etc.).

More detail: Food safety.

If you have allergies or dietary requirements, review: Allergens & dietary information. We cannot guarantee allergen-free preparation due to cross-contact risk in kitchens.

Always check product descriptions and communicate requirements clearly where an option is provided.

Because food is perishable, returns are generally not available. If something is wrong (missing items, incorrect items, quality issues), contact support as soon as possible.

See: Refunds & missing items.

Food orders may be difficult to cancel once preparation begins. If you need to cancel, contact support immediately. Cancellation eligibility may depend on order status and partner confirmation.

Prices may include service fees, delivery fees, and applicable taxes. You will see a breakdown during checkout. Totals can vary based on delivery/pickup selection and destination context.