Terms of service

You may use the site as a guest or by creating an account. You agree to provide accurate information and to keep your account details secure.

• You are responsible for activity on your account.
• Do not share your password or authentication links with others.
• We may suspend or restrict access if we reasonably believe an account is being misused or compromised.

You agree not to:

• Attempt unauthorised access to accounts, systems, or data
• Interfere with the operation or security of the service
• Use automated scraping or abusive traffic patterns
• Upload or transmit malware or harmful content
• Use the service for unlawful, fraudulent, or deceptive activity

We may take appropriate action if we detect misuse, including rate limiting, account suspension, or reporting activity where legally required.

When you place an order, you’re making a request to purchase items or services. Orders are subject to availability and confirmation.

• We may decline, cancel, or limit orders (for example due to availability, suspected fraud, or operational constraints).
• We may contact you if a product is unavailable or needs substitution (if that workflow is supported).
• If an order is cancelled after payment, we will initiate a refund or reversal as appropriate.

Prices are shown on the site and confirmed at checkout. The total may include applicable taxes and fees such as delivery fees (if delivery is selected).

• We display the total payable before you confirm your order.
• Delivery fees may vary by area/zone and may change as coverage expands.
• Tax calculations may depend on your location and fulfillment method.

If we discover an obvious pricing error, we may cancel the order and refund any paid amount.

Delivery and pickup options depend on your location, the vendor, and service availability.

• Delivery: You are responsible for providing an accurate delivery address and any instructions needed for access (gate codes, drop-off notes, etc.).
• Pickup: You are responsible for arriving at the pickup location within a reasonable time window and following pickup instructions.
• Delivery and pickup times are estimates and may be affected by demand, traffic, weather, staffing, or vendor preparation time.

For more detail, see How delivery works and Pickup options.

Payments may be processed by third-party payment providers. If you choose an online payment method, your payment may be authorised immediately and captured according to the order workflow.

• Refunds (when applicable) are processed back to the original payment method where possible.
• Some payment methods may take time to appear in your account depending on your bank/provider.
• If there’s an issue with your order, contact support and we’ll work with you to resolve it.

The website, branding, design, and content are owned by us or licensed to us, and are protected by applicable intellectual property laws.

• You may not copy, modify, or redistribute the site content without permission.
• You may use the service only for personal and lawful purposes (unless otherwise agreed).

We provide the service on an “as is” and “as available” basis. While we work hard to keep everything reliable, we can’t guarantee uninterrupted operation or error-free results at all times.

To the extent permitted by law, we are not liable for indirect or consequential losses, or losses resulting from delays outside our reasonable control.

Nothing in these Terms is intended to exclude rights you may have under applicable consumer protection laws.

We may suspend or terminate access to the service if:

• you breach these Terms
• we reasonably believe your activity is fraudulent or harmful
• required for security, legal, or operational reasons

You can stop using the service at any time. If you want to delete your account, contact support via our contact page.

We may update these Terms from time to time. When we do, we’ll post the updated version here. By continuing to use the service after changes take effect, you agree to the updated Terms.

Questions about these Terms? Contact us via our contact page.