Terms of service
The rules for using this website and placing orders.
These Terms of Service (“Terms”) govern your use of our website and services, including browsing, creating an account, placing orders, and contacting support. By using the site, you agree to these Terms.
If you do not agree, please do not use the service. For information about how we handle personal data, see our Privacy Policy.
- Use the service fairly and don’t abuse or disrupt it.
- Orders depend on availability and may be cancelled/refunded in some cases.
- Prices and fees are shown during checkout before you confirm.
- Delivery and pickup times are estimates and may vary.
- If something goes wrong, contact support and we’ll help.
1) Eligibility and accounts
You may use the site as a guest or by creating an account. You agree to provide accurate information and to keep your account details secure.
- You are responsible for activity on your account.
- Do not share your password or authentication links with others.
- We may suspend or restrict access if we reasonably believe an account is being misused or compromised.
2) Acceptable use
You agree not to:
- Attempt unauthorised access to accounts, systems, or data
- Interfere with the operation or security of the service
- Use automated scraping or abusive traffic patterns
- Upload or transmit malware or harmful content
- Use the service for unlawful, fraudulent, or deceptive activity
We may take appropriate action if we detect misuse, including rate limiting, account suspension, or reporting activity where legally required.
3) Orders and availability
When you place an order, you’re making a request to purchase items or services. Orders are subject to availability and confirmation.
- We may decline, cancel, or limit orders (for example due to availability, suspected fraud, or operational constraints).
- We may contact you if a product is unavailable or needs substitution (if that workflow is supported).
- If an order is cancelled after payment, we will initiate a refund or reversal as appropriate.
4) Prices, fees, and taxes
Prices are shown on the site and confirmed at checkout. The total may include applicable taxes and fees such as delivery fees (if delivery is selected).
- We display the total payable before you confirm your order.
- Delivery fees may vary by area/zone and may change as coverage expands.
- Tax calculations may depend on your location and fulfillment method.
If we discover an obvious pricing error, we may cancel the order and refund any paid amount.
5) Delivery and pickup
Delivery and pickup options depend on your location, the vendor, and service availability.
- Delivery: You are responsible for providing an accurate delivery address and any instructions needed for access (gate codes, drop-off notes, etc.).
- Pickup: You are responsible for arriving at the pickup location within a reasonable time window and following pickup instructions.
- Delivery and pickup times are estimates and may be affected by demand, traffic, weather, staffing, or vendor preparation time.
For more detail, see How delivery works and Pickup options.
6) Payments and refunds
Payments may be processed by third-party payment providers. If you choose an online payment method, your payment may be authorised immediately and captured according to the order workflow.
- Refunds (when applicable) are processed back to the original payment method where possible.
- Some payment methods may take time to appear in your account depending on your bank/provider.
- If there’s an issue with your order, contact support and we’ll work with you to resolve it.
7) Content and intellectual property
The website, branding, design, and content are owned by us or licensed to us, and are protected by applicable intellectual property laws.
- You may not copy, modify, or redistribute the site content without permission.
- You may use the service only for personal and lawful purposes (unless otherwise agreed).
8) Disclaimers and limitation of liability
We provide the service on an “as is” and “as available” basis. While we work hard to keep everything reliable, we can’t guarantee uninterrupted operation or error-free results at all times.
To the extent permitted by law, we are not liable for indirect or consequential losses, or losses resulting from delays outside our reasonable control.
Nothing in these Terms is intended to exclude rights you may have under applicable consumer protection laws.
9) Suspension and termination
We may suspend or terminate access to the service if:
- you breach these Terms
- we reasonably believe your activity is fraudulent or harmful
- required for security, legal, or operational reasons
You can stop using the service at any time. If you want to delete your account, contact support via our contact page.
10) Changes to these Terms
We may update these Terms from time to time. When we do, we’ll post the updated version here. By continuing to use the service after changes take effect, you agree to the updated Terms.
11) Contact
Questions about these Terms? Contact us via our contact page.
