Privacy policy
How we collect, use, and protect your personal information.
This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, place an order, or contact support.
We aim to collect only what we need to provide a reliable service — and we do not sell your personal information.
- We collect information needed to process orders and provide support.
- We use your details to deliver services, communicate with you, and prevent fraud.
- Payment details are handled by payment providers (we don’t store full card numbers).
- You can request access, correction, or deletion of your information where applicable.
Information we collect
The information we collect depends on what you do on the site (browsing, ordering, or contacting us). We may collect:
1) Account and contact details
- Name (if provided)
- Email address
- Phone number (if provided)
- Login/authentication identifiers (if you create an account)
2) Order and fulfillment details
- Items you purchase
- Order notes or instructions (e.g., delivery notes)
- Delivery address (if delivery is selected)
- Pickup selection (if pickup is selected)
- Timing / scheduling details (e.g., delivery or pickup time slot)
3) Payment-related information
- Payment status and references from our payment provider
- We do not store full card details (card handling is done by payment providers)
4) Website usage and device information
- Basic logs needed to run and secure the site (e.g., request metadata)
- Optional analytics (only if enabled) to improve performance and usability
5) Cookies and local preferences
We use cookies for essential functions like keeping your cart, remembering your fulfillment preference, and maintaining session security. For details, see our Cookies Policy.
How we use your information
We use personal information to:
- Process orders and provide the service you request
- Contact you about your order (updates, issues, substitutions where applicable)
- Provide customer support and respond to enquiries
- Prevent fraud, abuse, and misuse of the platform
- Improve reliability, user experience, and service quality
- Comply with legal obligations (for example, accounting and tax records)
When we share information
We share information only when needed to deliver the service. For example:
- Service providers — hosting, infrastructure, email/SMS providers, and other tools we use to operate the platform.
- Payment providers — to process payments securely (we receive payment confirmation details, not full card numbers).
- Delivery and fulfillment — if delivery is selected, relevant details may be shared with drivers/partners to complete delivery.
- Legal and safety — if required by law, regulation, or to protect users and the platform.
We do not sell your personal information and we do not share it for third-party advertising purposes in MVP unless explicitly stated.
Data storage and security
We use reasonable technical and organisational safeguards designed to protect your information from loss, misuse, and unauthorised access.
- Encryption in transit (HTTPS)
- Access controls and least-privilege permissions
- Audit logging for operational security
- Secure handling of authentication tokens
No system is perfectly secure, but we actively work to reduce risk and improve protection as the platform evolves.
How long we keep information
We keep personal information only as long as necessary to provide the service, meet legal obligations, and resolve disputes.
- Order records may be kept for accounting and tax compliance.
- Support communications may be retained to improve service quality and follow up on issues.
- Technical logs may be retained for security and diagnostics.
Your choices and rights
Depending on your location and applicable laws, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion (where it’s not required for legal/compliance reasons)
- Withdraw consent for optional analytics where applicable
To request any of the above, contact us via our contact page.
International transfers
Our service providers may store or process information in different countries depending on infrastructure and reliability needs. Where we do this, we take steps designed to ensure appropriate protections are in place.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll post the updated version here with a revised “last updated” date.